Privacy Policy: Auckland X-Ray Services
Last Updated: April 2026
1. About This Policy
At Auckland X-Ray Services, we are committed to protecting the privacy and confidentiality of the personal and health information we collect. We operate in strict accordance with the Privacy Act 2020 and the Health Information Privacy Code 2020.
The purpose of this policy is to clearly communicate how we collect, use, store, and disclose your information. For any queries regarding this policy, please contact our Privacy Officer at reception@auckxray.co.nz.
2. Types of Information We Collect
To provide high-quality diagnostic imaging, we must collect relevant personal and health information. This includes:
Personal Details: Name, date of birth, gender, and contact information (phone, address, email).
Health Information: Medical history, symptoms, previous imaging results, and referring practitioner details.
Administrative Data: NHI number, ACC claim details (if applicable), and health insurance information.
Payment Information: Billing and credit card details for processing service fees.
3. How We Collect Information
Information is primarily collected directly from you via patient registration forms, phone calls, or during your consultation.
We may also collect information from third parties, such as:
Your referring General Practitioner (GP) or specialist.
Accident Compensation Corporation (ACC) or your health insurer.
Other healthcare providers involved in your treatment.
4. Use and Disclosure of Information
Your information is used to assess your health status and provide accurate diagnostic reports. We may disclose your information to:
Your Healthcare Team: Your referring clinician and other specialists involved in your care.
Reporting Bodies: Ministry of Health, ACC, or other regulatory bodies as required by law.
Emergency Situations: Where disclosure is necessary to prevent a serious threat to your health or safety.
5. Storage and Security
We take all reasonable steps to ensure your information is protected from unauthorised access, loss, or misuse.
Digital Records: Stored in secure, encrypted environments with audited access.
Physical Records: Held in secure storage facilities at our Dominion Road headquarters.
Retention: Health records are retained for a minimum of 10 years, as required by New Zealand law.
6. Your Rights: Access and Correction
You have the right to request access to any personal or health information we hold about you. If you believe any information is inaccurate, you may request a correction.
Requests should be made in writing to our Privacy Officer.
7. Website and Cookies
Our website may use cookies to improve your browsing experience and collect statistical data about site usage. While we strive for high security, data transmission over the internet cannot be guaranteed as 100% secure.
8. Complaints
If you have concerns about how we have handled your privacy, please contact us directly. We aim to respond within 14 days. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner.